Privacy Policy
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Trafalgar UK Theatres Limited is a data controller of any personal data it collects and holds about you. Trafalgar UK Theatres Limited is referred to as “we”, “us” and “our” in this privacy notice. We are a company registered in England and Wales under company number 05637233. We are registered on the Information Commissioner's Office Register; registration number ZB330770.
Address: Ashcombe Court, Woolsack Way, Godalming, England, GU7 1LQ
Data Protection Officer’s Email: [email protected]
Last updated: 13 November 2025
Introduction
The purpose of this Privacy Notice is to explain how we will use any personal data we collect about you, the rights you have over any personal data we hold about you, and to tell you about the policies and procedures that we have in place to respect your privacy and keep your personal data secure.
We reserve the right to change this Privacy Notice from time to time. Any such changes will be posted on this page so that we can keep you informed about how we process your personal data. If significant changes take place, we will also contact you directly via email.
How we obtain your personal data
Most of the personal data we hold about you is provided directly from you through the following activities:
Browsing our website
Using our apps
Buying or using our products/services
Contacting us through a variety of channels, including via telephone, website inquiries and social media
Taking part in surveys
Accident forms
We also collect information from:
Business partners who sell our products/services on our behalf, such as re-sellers
Credit agencies
Business directories
Organisations that we have acquired where you were a customer
Suppliers who are involved in the management of your products/services
Organisations that you have given permission to share information about you
The types of personal data we process
The information we collect about you may vary depending on the products/services you use. The types of personal data we process may include:
Your name, date of birth, gender, address, and contact details, including email address and telephone number
Your account information such as account numbers, products and services you use and communication preferences
Your communications with us, including email, calls which are recorded and social media interactions
Your credit or debit card information and information for payments
Imagery, such as videography, photography, CCTV footage, or Body Worn Camera
Audio, such as voiceovers and spoken testimonials
Participant’s names, ages, addresses, medical and emergency contact details
AI-supported services
We use automated tools within our customer system to answer customer questions and review service performance. These tools only use information we already hold about your bookings, enquiries and our website. Access is controlled, and outputs are subject to human oversight where required. Your personal data is not used to train AI models.
How we will use your personal data and the legal basis for using that personal data
We will process personal data about you under the following legal bases:
Processing your data is necessary to meet, or prepare, a contract for our products/services
Legitimate interests
Legal obligation
Consent
Transferring personal data to other countries
We may need to transfer and process your personal data outside of the United Kingdom. When we send personal data to a country outside of the United Kingdom, we ensure that your personal data is adequately protected through legal agreements and technical security controls.
Securing your personal data
We have implemented appropriate technical and organisational controls to protect your personal data against unauthorised processing and against accidental loss, damage, or destruction.
Retention
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. For example, we hold customer service inquiries for 5 years, lapsed customer data for 7 years, accident logs for 3 years and participant information for 5 years.
Your rights and how to exercise them
You have several rights over your personal data processed by us. These include:
request that we provide you with a copy of the personal data which we hold about you
request that we update any of your personal data which are inaccurate or incomplete
request that we delete any of your personal data which we are holding
request that we restrict the way that we process your personal data
request that we provide your personal data to you or a third-party provider of services in a structured, commonly used, and machine-readable format
withdraw your consent
object to us processing personal data based on our legitimate interests; or
object to us processing your personal data for direct marketing purposes
The extent of these rights are limited by law and we may not act on part or all of your request where the rights are not applicable. If we do not act on your request, we will explain our reasons why.
Please contact us by email to: [email protected] if you require any further information or wish to make a request to exercise any of your rights under applicable Data Protection laws. In most cases, we will respond to your request within one month.
Cookies
A cookie is a small text file that is downloaded onto your computer or smartphone when you access a website. It allows websites to recognise your device and store some information about the user’s preferences or past actions. For information on how we use cookies please refer to our Cookies Policy.
Your right to complain
If you have a complaint about our use of your personal data, we would prefer you to raise this with us in the first instance to give us the opportunity to put it right. Please contact us: [email protected].
You also have the right to complain to the Information Commissioner’s Office, the UK’s Data Protection Regulator.
Other formats
We can provide this Privacy Notice in large print, on coloured paper, in Braille, and audio upon request.